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Martine Viens
''We often travel as a family, and rest assured we will never leave without Blue Cross!''
The following letter from Mrs. Martine Viens is an example of how our team quickly came to the assistance of a family in need. Blue Cross made all the appropriate arrangements allowing the patient to recuperate and leaving the family with peace of mind.
July 24, 2006
Customer service manager
Quebec Blue Cross
Madam, Sir,
I am writing to thank you for the excellent service we received
from your agent Philippe (unfortunately I do not have his last
name).
We went for three weeks to Lot (France), backpack and baby on our
backs to introduce our nine-month-old baby girl to my
husband’s family. We then had to go to Toulouse for our
return flight. Yves had a sore ear for two days. So he went to a
doctor and was diagnosed with swimmer’s ear. He
couldn’t fly for four days because the pain would be
unbearable and it posed a risk for the tympanum. We were in shock!
Our credit cards were at the limit; we had nowhere to stay and
didn’t know anyone in Toulouse. We panicked!
That’s when I remembered our travel insurance. I called
CanAssistance and your agent Philippe reassured me right away. He
explained to me that:
1. He would take care of getting us return tickets in economy class
for July 3. (This was no worse than our flight to France, where
Yves was totally squished!)
2. We were entitled to a daily allowance of $200 per person to
cover meals and lodging, $600 in total because even our little
one was eligible.
3. He would send us a claim form. Wow! God bless you
Philippe!
When we got home, our neighbour brought us our mail and the form
was there. We got our reimbursement in less than two weeks!
Thanks to you we visited Toulouse while my husband got better. We
often travel as a family and rest assured, we will never leave
without Blue Cross.
Sincerely,
Martine Viens