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Hélène Garneau-Godbout
'' At 4 a.m. your team was in place, calm and smiling. As we all left the hospital at about 5:30, the team exhibited confidence and reassurance. ''
24 hours a day, seven days a week: With
CanAssistance this is much more than just an expression:
it’s real service and a solid team, as one of our
clients can attest to after her Christmas vacation with her mother
was interrupted. The following is an excerpt from a letter of
thanks she kindly sent to us:
“… We contacted your company on the night of
December 24, as my mother was undergoing an emergency surgical
procedure following a fall in a restaurant in Puerto Vallarta.
After a warm reception and many hours of telephone discussions
between your representatives (even in Spanish!), the surgeon and
me, it was agreed that my mother should be sent home by air
ambulance on December 26. The medical team (a doctor, nurse and
anesthetist) arrived on December 25 at about 9:30 p.m. They took
the time to study the file carefully so that they could transport
my mother with a minimum of risk. … At 4 a.m. your team was
in place, calm and smiling. As we all left the hospital at about
5:30, the team exhibited confidence and reassurance, both with my
mother and with me. The Mexican surgeon, with us from the beginning
of the complications until my mother left, told us she had never
seen such a complete and experienced team as yours. … We
greatly appreciated both the excellent service of your team and
their reassurance.
Thank you from the bottom of my heart."
Hélène Garneau-Godbout
