Blue cross Ontario

CanAssistance, Blue Cross’ health and travel assistance provider wins Gold!

CanAssistance, Blue Cross’ health and travel assistance provider, has won the Gold medal at the best business practices show 2011 (Salon sur les meilleures pratiques d’affaires) held at the Montreal Congress Centre in Montréal, Québec, on November 10, 2011. 

The project submitted to the organizing committee was selected in the Skills and Recognition category. It is a continuous-improvement program for health and travel assistance operations.

Presented by CanAssistance Quality team, ''Increasing pro-activity and promoting employee engagement to better meet client needs'' won the People’s choice prize (Grand Prix du public) gold medal. Given the prestige of the other participating organizations, CanAssistance team members were especially proud of their performance.

Well-integrated practices
''At CanAssistance, we implemented this continuous-improvement program in 2005'' notes Fabienne Lavoie, director of Operations and Claims. ''Our Quality team has been fine-tuning it ever since. We are immensely proud of our team’s excellent achievement.''

CanAssistance services are available 24/7 and are highly valued by travellers caught in an emergency situation abroad, whatever it may be or wherever it occurs. CanAssistance contributes to Blue Cross’ reputation as the most recognized travel insurance by hospital institutions worldwide.

CanAssistance is the assistance provider for all Canadian Blue Cross plans as well as for numerous Canadian insurance companies, and for the Foreign Affairs and International Trade Canada.