e-Member Services 
 

Assistance Program

Consulting Services

One number, Information at your fingertips: 1-877-537-1898

Health Information

Do you have health concerns? An upcoming hospital stay?
Are you looking for more information about an upcoming medical exam?
The Assistance Program makes life easier.

A registered nurse at the end of the line

Our team of registered and experienced nurses will listen to your questions and provide the right advice and guidance on what to do and where to go for health and social services. We provide detailed information and reassuring answers for you and your family, Monday to Friday, 8:30 a.m to 5 p.m.

Health referrals that make a difference

The Assistance Program helps you navigate the Ontario health care system. Let us direct you to the appropriate professional service: specialized transportation, 24-hour clinics, medical supplies and accessories; we have the contact information you need. Service offered Monday to Friday, 8:30 a.m. to 5 p.m.

Practical and efficient appointment assistance

Tell our agents about your situation and they can find the best solution, making as many arrangements as possible on your behalf. Once we have gathered the appropriate details, we'll share the information so you can make the best possible choices. Service offered Monday to Friday, 8:30 a.m. to 5 p.m.

Thoughtful guidance in planning home care services

The Assistance Program takes care of you after hospitalization. We will find the home care service that matches your condition and direct you to the best specialized agencies, so that you can focus on getting better. Service offered Monday to Friday, 8:30 a.m. to 5 p.m.

Legal Information
Knowing your rights is simple

Everyone eventually needs to know his or her legal rights. Our service partner Law Protection Inc. offers courteous, confidential and experienced legal advice by seasoned and accomplished lawyers.

A few examples

"A family member is seriously ill and I have to manage his estate. What are my resources? What if I make a mistake? Will I be reliable?"

"A competitor just proposed we work together. What rules do we need to follow?"

"My landlord insists that I pay immediately for the leasehold improvements he just made to my apartment. Does he have the right to do this?"

Legal Information

Law Protection Inc. hours are from Monday to Friday, 9:00 a.m. to 5:00 p.m. Take advantage of the Assistance Program's preliminary telephone guidance with a lawyer. New upgrade: Free, 1/2 hour in office consultation once per year.

We can handle all legal questions involving:

  • Administrative law
  • Labour law
  • Matrimony law
  • Civil law
  • Corporate law
  • Litigation
  • Tenant rights
  • Family law
  • Mediation

Free legal consultation

If necessary, you can then consult a Law Protection lawyer in person at preferential hourly rates at over 40 accredited law firms.

To obtain the address and phone number of an accredited law firm near you, please call 1-877-537-1898