Blue Cross, through CanAssistance, is able to
provide immediate expert assistance for any emergency situation you
may encounter while travelling. CanAssistance representatives are
available 24 hours a day, 7 days a week, 365 days a year, with an
assistance network that branches across the globe. Along with our
service partners, we ensure you receive the help and comfort you
need as quickly as possible.
It is important to be well informed about your destination
before departing. CanAssistance can assist you in preparing for any
event while travelling and provide you with information on:
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- Visas and other mandatory documentation
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- Vaccination and first-aid kit
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- Health precautions: food, water purification, sun, altitude,
etc.
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- Location of a clinic or an hospital close to your resort
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CanAssistance representatives can:
- Recommend a doctor, clinic or hospital to provide you with the
care you need for your condition
- Contact your family doctor, and ensure the medical team
treating you is fully aware of any pre-existing health
conditions
- Provide medical follow-up in Canada by our doctors and
nurses
- Repatriation by road, air ambulance or air flight, ensuring the
safest route is taken based on your health condition
- Stay in close contact with your family. Our representatives are
available 24 hours a day, 7 days a week, to answer any questions
you or your family may have and keep them updated on your
situation
- Organize the coordination and arrival of a family member to be
with you if you require hospitalization for more than 7 days
General Assistance Services |
Theft or loss of documents or funds
CanAssistance can help with the loss of identification,
traveller’s cheques and other important documents. Our
representatives can assist you in contacting your financial
institution and the nearest embassy to have new documents issued
promptly, so you can continue your trip.
Translation service
Our representatives are available to help you in emergency
situations. Our assistance coordinators are fluent in a number of
languages and through our simultaneous translation service; we are
able to provide assistance in over 100 different languages. If you
need assistance in explaining your situation to local officials, we
are always available to help.
Accident or legal problem
CanAssistance can refer you to a legal information service and
deliver your messages to family members during your time of need.
Depending on the recommended measures, we do our utmost to help you
deal with the situation by making our communication systems
available to you.
Trip interruption
With our network of suppliers, CanAssistance can help you and your
family return home as quickly as possible. In some cases you may
qualify for a refund of premiums or package deal. Our claim
advisors will provide you with the details to speed up your refund
and promptly forward the required documentation and forms to
you.
Return of a vehicle
If you are physically unable to drive due to an accident or sudden
illness, CanAssistance will take care of the return of your
vehicle. You can be comfortable in the knowledge that our
professional drivers will safely return your car or motor home to
your home.
Assistance in case of death
At this difficult time, CanAssistance is there for
complete support. We take care of all of the formalities with legal
authorities and ensure that your wishes are respected for the
return of the deceased.
If no prior arrangements are in place, CanAssistance's authorized
funeral home will help you select from the available services. You
can call us as often as necessary; we are always ready to
listen.
Post-return Assistance
Blue Cross is the only travel insurer to provide you
with medical follow-up in Canada. If you are hospitalized
abroad and repatriated by CanAssistance, you may qualify for a
reimbursement for the following fees upon return to your province
of residence, for up to 15 days:
